Updated 19 Dec 2018
What personal data we collect
and why we collect it
We may collect the following information:
- name (or username)
- contact information including email address, telephone number and/or postal address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
Certain visitors may choose to enquire about our products or services via our website. We always ask visitors to provide an email address in order for us to reply to the enquiry. In each case we only collect information as is necessary or appropriate. All information provided to us by visitors is considered to be confidential and we will not disclose information to any third party except as may be required to fulfil the enquiry. Visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.
We use a third party service to manage our mailing list and to send updates and marketing promotions via email. If you have agreed to us using your personal information for direct marketing purposes, your contact details will be stored and processed with our mailing list provider. You may update your preferences or unsubscribe at any time via the link found at the bottom of every newsletter, or by emailing email@example.com.
Via our mailing list provider we collect data on how subscribers interact with our newsletters including email address, IP address, date, and time associated with each open and click for a campaign. We use this data to create reports about how an email campaign performed and what actions subscribers took.
For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.
Like most website operators we collect non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request, in order to better understanding how visitors use our website, maintain security and to troubleshoot technical issues.
Our website also logs potentially personally-identifying information like Internet Protocol (IP) addresses for the purposes of ensuring website performance and security. We do not use such information to identify visitors, however, and will not disclose such information unless required to do so by law.
Embedded content from other websites
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Controlling your personal information
You can contact us at any time and ask us:
- what information we’ve stored about you
- to change or update your details
- to delete your details from our records